Widerrufsrecht

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

To start a return, please contact us at support@pressdenpetco.store. Please do not send any items back without contacting us first and receiving approval.

If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and make it right.

When contacting us about a damaged or incorrect item, please include your order number and photos of the item and/or packaging when applicable.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants
• Custom or personalized products
• Special-order items
• Personal care and beauty products
• Hazardous materials
• Flammable liquids or gases
• Sale or clearance items
• Gift cards

If you are unsure whether a specific item is eligible for return, please contact us at support@pressdenpetco.store before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or variation, the quickest option is to return your original item. Once your return has been approved, you can place a new order for the item you want.

European Union — 14-Day Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable EU consumer protection laws.

Returned items must be in the same condition in which you received them — unworn, unused, with all original tags attached, and in their original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after we have approved it, please contact us at support@pressdenpetco.store.

Contact Us

If you have any questions about our return or refund policy, please contact us at:

Email: support@pressdenpetco.store